Refund, return & quality policy

Check the parcel in front of the delivery rider. If any item is missing or visibly damaged during transit, please inform us immediately while the rider is still present.

Unboxing video required for claims. To claim a replacement or refund for a damaged, broken, or wrong product inside a sealed package, please send a clear, uncut 360-degree unboxing video — from breaking the courier seal to showing the item — to our Facebook Page inbox within 24 hours of receiving the parcel.

100% free replacement or full refund for shop errors. If Kuchupuchu Gift Shop sends the wrong item, wrong color variant, or a defective piece, we will provide a free replacement or a 100% refund via bKash or Nagad within 2–3 working days, at zero extra cost to you.

A note on color. All jewelry and accessories are photographed under studio and natural lighting. A minor 5–10% shade variation due to mobile screen brightness or lighting is normal and does not qualify as a defective item.

Hygiene & change-of-mind. Due to personal hygiene standards, earrings/ear tops, hair accessories, and opened cosmetics (such as lip liners) cannot be returned or exchanged for change of mind once accepted from the rider. If you choose not to accept an intact parcel at the doorstep without any product defect, only the standard courier delivery charge (Inside Netrakona/Dhaka or Outside City) is payable to the rider.